Consumer Complaints - Idaho Office of Attorney General

I would like to...
Form Choice*
Hidden
I want to file a...
Complaint*
The Office of the Attorney General welcomes your feedback and provides multiple ways to share your input. Please make a selection from the menu below.
My question is about....
Subject*
SUBMIT A QUESTION REGARDING CONCEALED WEAPONS
The Office of the Attorney General receives a number of inquiries concerning Idaho law on concealed weapons. Before filling out the following form, please visit our Concealed Weapons FAQ Page to see if your question is answered there.

If you still have a questions regarding concealed weapons, please continue...

Fields marked with an asterisk (*) are required.
INFORMATION ABOUT YOU
Name*
Prefix First Middle Last
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Phone
Email*
Enter Email Confirm Email
SUBJECT
Subject*
Concealed Weapons Question*
What is the question that you have concerning concealed weapons?
SUBMIT A QUESTION REGARDING IDAHO'S OPEN MEETING LAW
INFORMATION ABOUT YOU
Name*
Prefix First Middle Last
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Phone
Email*
Enter Email Confirm Email
SUBJECT
Subject*
Open Meeting Law Question*
What is the question that you have concerning the Idaho Open Meeting Law?
SUBMIT A GENERAL QUESTION TO OUR OFFICE
INFORMATION ABOUT YOU
Name*
Prefix First Middle Last
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Phone
Email*
Enter Email Confirm Email
SUBJECT
Subject*
What is the question that you have for Attorney General Labrador?*
What is the question that you have for Attorney General Labrador?
SUBMIT A WEBSITE RELATED QUESTION
Please fill out this form if you have technical questions or comments regarding our website.
INFORMATION ABOUT YOU
Name*
Prefix First Middle Last
Phone
Email*
Enter Email Confirm Email
Subject*
What is your website question regarding?
What is the question you have for our website manager?*
What is the question you have for our website manager?
SUBMIT A CONSUMER PROTECTION RELATED QUESTION
The following form can be used to ask general consumer protection questions. If you want to report a problem with a business, telephone solicitor or charitable entity instead, please submit a Complaint Form or call our office at 208-334–2424, or toll–free at 800-432–3545. Please note: The Consumer Protection Division cannot provide legal advice.

Fields marked with an asterisk (*) are required.
INFORMATION ABOUT YOU
Name*
Prefix First Last
Address
Street Address City State ZIP Code
Phone
Email*
Enter Email Confirm Email
Consumer Protection Question*
What is the question that you have for our Consumer Protection Specialists?
CONSUMER PROTECTION COMPLAINT FORM
Before proceeding, please read, understand the material in the box below, or download the Consumer Complaint Information. Then check the box to move on to the complaint form. This information explains the Attorney General's duties and responsibilities regarding Consumer Protection Complaints. This will assist you in filling out the form and providing our office with the correct information. (If you prefer to fill out and mail in the form, please download the form here.)
"Consumer Complaint Information"

Consumer Protection and the Attorney General’s Authority
The Idaho Consumer Protection Act prohibits commercial sellers from engaging in unfair competition and unfair and deceptive business practices in trade and commerce. The Attorney General enforces the Act and may file civil actions on behalf of the State of Idaho in situations of statewide significance. The Attorney General does not represent individual consumers.

When to File a Complaint
If you experience a loss of property because of a seller’s misleading or deceptive business practices, you should file a complaint with the Consumer Protection Division. You can submit your complaint to our voluntary dispute resolution process or provide your complaint for informational purposes only.

Dispute Resolution Process
Our dispute resolution process is voluntary and requires the cooperation of all parties. If your complaint claims a violation of the laws our office enforces, we will forward it to the business for a response. If we receive a response, we will send it to you. This process may take several weeks to several months. If you need to “update” your complaint after submitting it, please do so in writing. If you have a legal emergency, you should contact a private attorney.

Public Record Disclosure
Your complaint form and any supporting documents you provide are public records. Do not send us original documents or documents that show personal identifying information (SSN, DOB, driver’s license number, and bank account numbers). “White-out” personal or confidential data before you send it to our office.

Other Complaint Resolution Options
- Idaho Lawyer Referral Service (isb.idaho.gov)
- Better Business Bureau (www.bbb.org)
- Small Claims Court (courtselfhelp.idaho.gov)
- Idaho Division of Occupational & Professional Licenses (dopl.idaho.gov)
- Idaho Department of Finance (www.finance.idaho.gov)
- Idaho Department of Insurance (doi.idaho.gov)
- Federal Trade Commission (www.ftc.gov)
- Consumer Financial Protection Bureau (www.consumerfinance.gov)
- Internet Crime Complaint Center (www.ic3.gov)
Understand Consumer complaint Explanation Check Box*
- *I have completely read and understand the Consumer Complaint Explanation and Information in the box above.
Please provide as much information as possible. Note that fields marked with an asterisk (*) are required for submission.
INFORMATION ABOUT YOU
Name*
Prefix First Last
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Phone*
Email*
Enter Email Confirm Email
BUSINESS OR PERSON YOUR COMPLAINT IS AGAINST
Business Name*
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Phone
Business Email
INFORMATION ABOUT YOUR COMPLAINT
Product or Service*
Describe the product or service your complaint involves. *
Date*
Enter the date of your purchase or lease. *
MM slash DD slash YYYY
Amount paid*
Enter the amount you paid. *
Describe your complaint, including names, dates, and actions.*

Describe your complaint, including names, dates, and actions: *
Explain a fair resolution of your complaint.*
Explain a fair resolution of your complaint. *
EVIDENCE TO SUPPORT YOUR COMPLAINT
File Upload - Evidence
You may upload copies of documents that support your complaint. Examples include contracts, bills, ads, letters, emails, civil court filings, police reports, and BBB responses. Redact all personal identifying information.

(Maximum 5 files @ 10MB each.)
Drop files here or

Max. file size: 10 MB, Max. files: 5.
PROCESSING YOUR COMPLAINT
Before selecting a box below*
I read and understand the “Consumer Complaint Explanation and Information” section at the top of this page, and I am filing my complaint for:
REMINDER:

You've indicated you DON'T want informal dispute resolution.

If you DO want us to contact the business about your complaint, please select the first option, "Informal Dispute Resolution" above.
PUBLIC RECORDS ACT NOTICE

Your complaint form and all supporting documents are public records and available upon request to the public and media under Idaho’s Public Records Act. We also share our complaints with other law enforcement agencies. You are responsible for removing all personal and confidential information from the documents you provide. This includes Social Security numbers, birthdates, financial account numbers, and driver’s license numbers.
ACKNOWLEDGEMENTS
I understand that the Attorney General is not my private attorney and cannot advocate on my behalf. By typing my name in the box below and submitting this complaint, I certify the information and allegations in this form are true and correct to the best of my knowledge.
Signature*
Signature Date*
MM slash DD slash YYYY
Our Complaint Intake Procedure: In most instances, we will mail you a copy of the correspondence between our office and the business. Given the large number of complaints and requests that we receive, it may be several weeks before you receive communication from us. If you need immediate legal assistance, please contact a private attorney.
PUBLIC CORRUPTION COMPLAINT FORM
Before proceeding, please read and understand the explanation of the Attorney General's duties and responsibilities listed in the box below. This will assist you in filling out the form and providing our office with the correct information. (Click here to download "Explanation of Duties and Responsibilities")
"EXPLANATION OF DUTIES AND RESPONSIBILITIES "

Before filling out the form, please read the following sections carefully.

IDAHO CODE § 31-2002:
County prosecuting attorneys and county sheriffs have primary responsibility for enforcing Idaho’s criminal laws. As a rule, the Attorney General may investigate and prosecute cases at the county level only when a statute grants the Attorney General concurrent jurisdiction or when local authorities request assistance for a specific case.

However, Idaho Code § 31-2002 gives the Attorney General the authority to investigate alleged violations of state criminal law by elected county officials and who are acting in their official capacity. A complaint must meet all three of these criteria for the Office of the Attorney General to investigate.

Upon completion of an investigation into such allegations, the Attorney General may (a) Issue a finding that no further action is necessary; (b) Prescribe training or other non-judicial remedies not involving the filing of criminal charges; or, (c) Conduct further investigation and retain the matter for prosecution.

What violations does the statute cover? Idaho Code § 31-2002 authorizes the Attorney General to investigate alleged violations of state criminal law by county officers holding elective office. This does not include: (1) Violations of city or county ordinances; (2) Acts with which the complaining party merely disagrees; (3) Inadequate performance of duties; (4) Policy violations; and (5) Acts performed in obedience to or permitted by a court order. The statute specifically excludes investigations into open meeting violations.

Who can be investigated? Idaho Code § 31-2002 applies to allegations involving "a county officer occupying an elective office." This includes only the following officers: (1) County Commissioners; (2) County Prosecutor; (3) County Sheriff; (4) County Clerk; (5) County Assessor; (6) County Treasurer; and (7) County Coroner. It does not include deputies or any other county, state or municipal employee.

Defining Official Capacity
A county officer acts in his/her "official capacity" when the action takes place "while the officer is working or claims to be working on behalf of his employer at his workplace or elsewhere, while the officer is at his workplace whether or not he is working at the time, involves the use of public property or equipment of any kind or involves the expenditure of public funds." Idaho Code § 31-2002(5).

If you believe a violation of the law has occurred that does not meet all three of these criteria, you should report it to your local law enforcement authorities.

Process for Reporting Violations
Please complete the online reporting form. Make sure to provide your name, address, phone number and email, since we may have to contact you for additional information. Provide as much information as you can regarding the violation(s) you believe have been committed.

Each complaint is reviewed by Office of the Attorney General staff. If we determine no further action is necessary, you will be informed in as timely a manner as possible. If further action is necessary, a response may be delayed. In order to maintain the integrity and fairness of the legal process, our office does not comment on pending investigations, and we are unable to provide any information until an investigation and related legal proceedings are completed.

Public Records
Pursuant to Idaho's public records law, any complaint form or associated documents become public records when submitted to this office. This office may be required to disclose such documents if requested. All documents submitted become the property of this office. Original submissions will not be returned, so please send only copies of documents if you desire to retain the original.
INFORMATION ABOUT COUNTY OFFICIAL (REQUIRED)
Office Held*
The Office of the Attorney General welcomes your submission regarding these elected county positions: Assessor; Clerk, Auditor or Recorder; Commissioner; Coroner; Prosecuting Attorney; Sheriff; or Treasurer, Public Administrator or Tax Collector.

If your complaint is about a position other than those listed above, it falls outside the office’s statutory authority to investigate and/or prosecute and will not be submitted. This includes complaints about other elected officials and their employees. If your complaint deals with someone not listed above, you may refer the matter to your local county prosecuting attorney.
Please provide as much information as possible. Note that fields marked with an asterisk (*) are required for submission.
Name*
First Last
County*
YOUR INFORMATION
Name*
Prefix First Middle Last
Address*
Street Address City State ZIP Code
Phone*
Email*
Enter Email Confirm Email
INFORMATION ABOUT ALLEGED VIOLATION(S) OF THE LAW
For the violation that you believe the county official committed, please provide the following detailed information.
INCIDENT
Date*
MM slash DD slash YYYY
Place of incident*
Description of acts constituting the violation.*
Description of acts constituting the violation.
Witnesses*
Witnesses:
If you are not a witness to the violation
If you are not a witness to the violation, please explain the source of your information:
File
If you have any additional information or documentation that you would like to include, you may upload them here.

If you would rather mail or fax copies to our office, documentation should be sent to:

Special Prosecutions Unit
Office of the Attorney General
700 W State Street, 4th Floor
P.O. Box 83720
Boise, ID 83720-0010

Or, you may fax it to: (208) 854-8083

(Maximum 5 files @ 10MB each.)

Drop files here or

Max. file size: 10 MB, Max. files: 5.
MEDICAID FRAUD COMPLAINT FORM
Please provide as much information as possible. The more information you’re able to provide about the alleged incident, the more thorough our assessment can be. Also, it is important that you provide contact information in case we need to follow up and ask additional questions.
Common health care fraud schemes that can be reviewed by our office:
•  Altering and/or falsifying records to match services billed
•  Balance billing Medicaid clients for services above the Medicaid payment rate
•  Billing for services not covered by Medicaid as covered services
•  Billing mid-level services as physician services
•  Billing services for patients who have died
•  Changing the billed dates of service to match client dates of eligibility
•  Deliberately applying for duplicate reimbursement in order to get paid twice
•  Inappropriate billing that results in a loss to the Medicaid program
•  Kickbacks — Providing gifts or incentives for the ability to provide service billed to the Medicaid program
•  Providing service which is not medically necessary
•  Unbundling — Billing related services separately to charge a higher amount than if combined and billed as one service/group of services/panel of services
•  Up-coding — Providing a specific service and billing for a more expensive or detailed service
•  Violating Medicaid and/or CHIP program policies, procedures, rules, regulations and/or statutes
Durable Medical Equipment
•  Billing Medicaid for more expensive equipment than actually supplied
•  Billing used items as new
•  Continuing to send medical supplies when no longer needed
Hospital/Nursing Home
•  Billing for more hospital/nursing home days than delivered
•  Filing false cost reports
Mental Health
•  Billing for services performed by unlicensed or unqualified persons
Pharmacy
•  Billing a greater amount of drugs than was actually dispensed
•  Billing for drugs or refills not authorized by a physician
•  Filling a prescription with a generic drug or over-the-counter drug but billing for a more expensive name-brand drug
Transportation
•  Billing for less mileage in an effort to circumvent the need to obtain prior approval
•  Billing for more mileage than incurred
•  Billing Medicaid for transportation to non-Medicaid services
Please note: Pursuant to Idaho's Public Records Law, a complaint form or associated documents could become public record when submitted to this office.

Note that fields marked with an asterisk (*) are required for submission.
YOUR INFORMATION
Name*
Prefix First Middle Last
Phone*
Email*
Enter Email Confirm Email
Fraud or Abuse/Neglect Dropdown*
What is your complaint regarding? *
INFORMATION ABOUT PROVIDER OR PERSON ALLEGEDLY COMMITTING FRAUD OR ABUSE
Name*
First Middle Last
Address
Street Address City State ZIP Code
Phone
VICTIM(S) AND OTHER INFORMATION
Occurances Reporting*
How many occurrences of alleged abuse are you reporting?
VICTIM #1
Victim #1
Name of Victim
First Middle Last
Incident 1 Date
Date of Incident
MM slash DD slash YYYY
Incident #1 Description*
Please list specific details below for incident: *
VICTIM #2
Victim #2
Name of Victim
First Middle Last
Incident 2 Date
Date of Incident
MM slash DD slash YYYY
Incident #2 Description*
Please list specific details below for incident: *
VICTIM #3
Victim #3
Name of Victim
First Middle Last
Incident 3 Date
Date of Incident
MM slash DD slash YYYY
Incident #3 Description*
Please list specific details below for incident: *
VICTIM #4
Victim #4
Name of Victim
First Middle Last
Incident 4 Date
Date of Incident
MM slash DD slash YYYY
Incident #4 Description*
Please list specific details below for incident: *
File Upload

Please submit any documentation you would like to submit along with your complaint:
(Maximum 4 files @ 10MB each.)

Drop files here or

Max. file size: 10 MB, Max. files: 4.
If you prefer to fill out and mail in the form, please download the form here.
CHARITABLE ORGANIZATION COMPLAINT FORM
INFORMATION ABOUT YOU
Name*
Prefix First Last
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Phone*
Email*
Enter Email Confirm Email
INFORMATION ABOUT THE CHARITABLE ORGANIZATION OR SOLICITOR
Charitable Organization's Name*
Charitable Organization's Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Charitable Organization's Email
Charitable Organization's Phone*
Charitable Organization's Website
Is this organization recognized as a 501(c)(3)?*
Is this organization recognized as a 501(c)(3)? *

Yes

No

Unknown
What is your relationship to the charitable organization?*

What is your relationship to the charitable organization? *
Beneficiary
Consumer (patient, student)
Director
Donor
Employee
Media
Member
Officer
Trustee
Other:
Relationship Other Details*
Please explain why you selected "Other" from above: *
Were charitable funds lost, wasted or diverted*
Were charitable funds lost, wasted, or diverted from their proper charitable purposes? *

Yes

No
Loss*
Please identify the approximate amount of the loss: *
Did you donate money to the charity*
Did you donate money to the charity after receiving a telephone call, written solicitation, or personal visit from the charity or a third-party fundraiser? *

Yes

No
Donation*
Please identify the amount you donated: *
Did you contact the charitable organization directly?*
Did you contact the charitable organization directly about your concerns? *

Yes

No
Did you receive a response from the charitable organization?*
Did you receive a response from the charitable organization? *

Yes

No
On what date did you receive a response?*
On what date did you receive a response? *
MM slash DD slash YYYY
Did the charitable organization respond in writing?*
Did the charitable organization respond in writing? *

Yes

No
File
Please upload a copy of the written response from the charitable organization.
(Maximum 1 file @ 10MB.)

Drop files here or

Max. file size: 10 MB, Max. files: 1.
Did you report the charity's actions to another law enforcement agency?*
Did you report the charity's actions to another law enforcement agency? *

Yes

No
Please identify the name of the other law enforcement agency:*
Please identify the name of the other law enforcement agency: *
Explain the reason for your complaint.*
In as much detail as possible, explain the reasons for your complaint. Please provide dates, names, and a description of what happened. If you include/upload documents, please reference them in your description and explain why they are important. Do not disclose private information, including credit card numbers birthdates, or medical records.) *
A deputy attorney general will review your complaint and may contact you if the office needs additional information or documentation. We will notify you in writing as to what action we take on your complaint.
PUBLIC RECORDS ACT AND DOCUMENT NOTICE

Please note that your Complaint Form and all documents you submit are available to the public and media if a request is made under Idaho's Public Records Act. We also share our complaints with other law enforcement agencies. To protect your privacy, please remove all personal and confidential information, such as Social Security numbers, bank account and credit card numbers, and medical information from any documents you send to our office in support of your Complaint Form. Finally, if you choose to mail documentation directly to our office, please send only copies of your documents. Do not include any original documents.
Do you have any additional information or documentation that you would like to submit electronically?*

Do you have any additional information or documentation that you would like to submit electronically? *

Yes

No
Additional Documents

Please upload any additional information or documentation here.*
(Maximum 3 files @ 10MB each.)

Drop files here or

Max. file size: 10 MB, Max. files: 3.
Do you have any additional information or documentation that you will be sending to our office my mail or fax?*
Do you have any additional information or documentation that you will be sending to our office my mail or fax? *

Yes

No
Mail or fax additional supporting documentation to:

Consumer Protection Division
Office of the Attorney General
954 W. Jefferson, 2nd Floor
P.O. Box 83720
Boise, ID 83720-0010

Fax: (208) 334-4151
ACKNOWLEDGEMENTS

I understand that the Attorney General is not my private attorney and that the office advocates on behalf of the state of Idaho by enforcing laws prohibiting fraudulent or deceptive business practices. By typing my name in the box below and submitting this complaint, I certify that the information provided on this form is true and correct to the best of my knowledge.
Signature*
Signature Date*
MM slash DD slash YYYY
Our Complaint Intake Procedure: In most instances, we will mail you a copy of the correspondence between our office and the business. Given the large number of complaints and requests that we receive, it may be several weeks before you receive communication from us. If you need immediate legal assistance, please contact a private attorney.
TELEPHONE SOLICITATION COMPLAINT FORM
Please complete and submit the form below to the Attorney General to report telephone calls you receive from persons (including robocallers) who:

ask you to buy or invest in goods or services

offer you a free gift or prize if you participate in a survey

continue to call you after you inform the person to stop calling

do not have your express written permission to call you (commercial robocallers only)

The form will be sent to our office electronically.
Click here if you would prefer to mail a request to our office.
INFORMATION ABOUT YOU
Name*
Prefix First Last
Address*
Street Address City State / Province / Region ZIP / Postal Code
Phone*
Email*
Enter Email Confirm Email
Is the above phone number registered on the National Do Not Call Registry?*
Is the above phone number registered on the National Do Not Call Registry? *

Yes

No

Unknown
INFORMATION ABOUT THE CALL
Phone*
Date*
MM slash DD slash YYYY
Time*

: HH

MM

AM/PM
Business Name of Caller
Address
Street Address City State / Province / Region ZIP / Postal Code Country
Business website
ADDITIONAL DETAILS ABOUT THE CALL
Did the caller ask you to buy or invest in goods or services?*
Did the caller ask you to buy or invest in goods or services? *

Yes

No
Describe the goods or services the caller asked you to buy or invest in. **
Please describe the goods or services the caller asked you to buy or invest in. *
Did they offer you a free gift or prize to participate in a survey?*

Did they offer you a free gift or prize to participate in a survey? *

Yes

No
Do they continue calling despite telling them to stop?*

Do they continue calling despite telling them to stop? *

Yes

No

N/A
Was this a robocall?*

Was this a robocall? *

Yes

No
Call details*

Please describe the call, providing as many details as possible. *
The Attorney General's Consumer Protection Division reviews all consumer complaints to determine what action is appropriate. If your complaint identifies the name and address of the caller or if we are able to identify the caller from the telephone number provided, we will forward your complaint to the caller for a response.

Because illegitimate businesses and criminals are able to "spoof" the telephone number that appears on the consumer's caller ID, it may be impossible for the Consumer Protection Division to identify the source of the call. However, when possible, our office works with other law enforcement offices and telecommunication companies to track down the perpetrators of these unwanted calls and hold them accountable under state and federal telemarketing laws.
I Agree Checkbox*

By checking the box below, I understand and acknowledge that this form is a public record under Idaho Law.

I AGREE
CAPTCHA

I would like to...

I want to file a...

My question is about....