For Immediate Release
Media Contact: Todd Dvorak
Date: July 18, 2014
Idahoans to Receive Refunds from Utah Security System Company
(Boise) – Attorney General Lawrence Wasden has reached a settlement with a Utah home security company accused of violating Idaho's Consumer Protection Act. The settlement requires the company, Vision Security, LLC, to implement significant changes to the way its sales representatives interact with Idaho consumers.
"The purchase of a home-security system is a significant investment and consumers should feel safe knowing that the people selling them are providing truthful and honest information, without hidden fees or misrepresentation," Attorney General Wasden said.
Consumers reported to the Attorney General that Vision Security's door-to-door sales representatives misrepresented the terms the company's security system contracts, and that representatives failed to fulfill their promises to "buy-out" consumers' current security system contracts.
Consumers often ended up paying monthly monitoring fees to two companies or paid large termination fees to cancel one of their monitoring agreements. Additionally, Vision Security's door-to-door sales contracts failed to provide consumers with accurate information about the time allowed to cancel contracts.
The settlement requires Vision Security to make several changes to how it does business in Idaho. For example, the company's sales representatives:
Idaho consumers who paid early termination or "buy-out" fees to their prior alarm monitoring companies may be eligible to receive restitution. To apply for restitution, consumers must submit a complaint form and supporting documentation to the Attorney General before September 8, 2014. For detailed eligibility information and to download a complaint form, consumers can visit the Attorney General's website at www.ag.idaho.gov.
During the summer, security system companies hire traveling sales agents to go door-to door, making "cold-calls" on homeowners. In some cases, the salespeople use high-pressure or deceptive sales tactics to get potential customers to buy expensive equipment and services that consumers don't need or want. The Attorney General's Office advises consumers to avoid sellers who:
Consumers or businesses who believe a door-to-door seller has engaged in misleading or deceptive business practices are welcome to file a consumer complaint with the Attorney General's Consumer Protection Division. Complaint forms are available at www.ag.idaho.gov or by calling 208–334–2424 or toll free in Idaho at 800–432–3545.
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