For Immediate Release
Media Contact: Kriss Bivens Cloyd
(208) 334-4119

Date: May 9, 2014

Auto Service Contractor to Provide Refunds to 300 Idahoans

(Boise) – Gold Standard Automotive Network, Inc. (GSAN), a vehicle service contract provider based in Utah, has agreed to a settlement to resolve allegations it violated the Idaho Consumer Protection Act, Attorney General Lawrence Wasden announced today. As part of the settlement, Idaho consumers who purchased a motor vehicle service contract from GSAN prior to November 1, 2013, will be allowed to cancel their contracts and receive a refund from GSAN.

GSAN began selling motor vehicle service contracts in Idaho in the spring of 2013 that were not covered by a liability insurance policy as required by Idaho law and failed to make mandatory disclosures in its contracts.

GSAN's motor vehicle service contract is not a warranty or an insurance policy. It is an agreement that GSAN provides specific repair or replacement service for a motor vehicle due to defect in materials, workmanship, and normal wear and tear in exchange for payment from the vehicle's owner. The price for the motor vehicle service contract is in addition to the vehicle purchase price. A motor vehicle service contract may provide full or partial reimbursement for other expenses if included in the contract coverage, including, towing, rental car, lodging, motor club, maintenance benefits, roadside assistance and meal expenses.

"Unfortunately, motor vehicle service providers too often disappear when it is time to honor their contractual obligations, leaving consumers without the service they have already paid for," Attorney General Wasden said. "To protect consumers, Idaho law requires that motor vehicle service providers obtain liability insurance in the event the provider goes out of business or cannot meet its contractual obligations."

Eligible consumers will be notified by the Attorney General's Office via mail and must return a completed refund request form to the Attorney General's Consumer Protection Division. For more information, you may contact the Consumer Protection Division of the Attorney General's Office at (208) 334–2424, or toll–free at (800) 432–3545 or at

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